Return Policy

We have a NO return or exchange policy, ALL SALES ARE FINAL.

Returns:   Crystal Heaven does not accept returns or exchanges. We package all of our orders with lots of protective packaging to ensure safe transit. Please make sure you're happy with the order before claiming. Once items are shipped, they are out of our control. We are not responsible for any lost or stolen packages. You must contact your local post office. 

Jewelry:    We are not responsible for any broken jewelry after it's been worn.  Please take care of your jewelry. Do not wear them during activities that can get your jewelry caught on things. We will not refund or replace jewelry.

Please note: Gemstone jewelry and crystals may vary in color, shapes, cuts, inclusions and other imperfections. 

By purchasing you agree to the terms and conditions, return and shipping policy.

If you have any issues with your order please contact us within 24 hours of when your order was delivered.

You can always contact us for any question at crystallheaven@yahoo.com